The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts. This position is a REMOTE JOB.
Note: We are willing to train a motivated individual that meets the other requirements of the position!
Responsibilities:
- Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
- Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
- Consistently check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Provide solutions to users via support tickets as well as phone sessions.
- Follow up with open issues until the customer confirms the matter is resolved.
- Assembling and confirming patient schedule, make appointment reminder calls.
- Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials.
Requirements:
- Outstanding telephone etiquette
- Strong written & verbal communication skills
- Proficiency with MS Office applications - Word, Excel, Outlook
- Excellent time management skills to meet goals and deadlines
- Ability to multitask effectively; organized and dependable
- Ability to pick up new processes and technologies quickly
Education and Experience:
- High school diploma or equivalent
- Excellent typing skills
- Proficiency using the Google Suite of products
- Proficiency in relevant computer applications and call center systems
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Health savings account
- Flexible spending account
- Employee assistance program
- Life insurance
Подати заявку: glassdoor. com/Job/philadelphia-jobs-SRCH_IL.0,12_IC1152672.htm
