Required KSA's (Knowledge, Skills, Abilities):
- Strong customer service skills
- Solid oral and written communication skills in English
- Strong organizational and time management skills
- Basic to intermediate knowledge Microsoft Office (including Outlook, Word, and Excel)
- Professional demeanor and appearance
- Ability to work independently, prioritize, and use sound judgment
- Ability to be resourceful and proactive when issues arise
- Ability to operate and troubleshoot issues with multi-line phones, printers, and other standard office equipment
- Ability to be dependable in attendance
Preferred KSA’s
- Bilingual in Russian/Ukrainian, Spanish, etc.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to effectively communicate with others. Frequently required to remain in stationary position. Frequently required to operate and use computer and other office equipment. Occasionally required to move about inside and outside workstation area. May occasionally lift and/or move up to 15 pounds.
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