Responsibilities:
- Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled.
- Performs and documents over the counter transactions as identified in the teller habit pattern.
- Understands and determines acceptability of negotiable items and member identification.
- Identifies and addresses member questions and concerns to offer solutions.
- Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate.
- Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
- Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
- Maintains cash drawer and balances within guidelines established by Credit Union.
- Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
- Performs any additional duties as required by the Management Team.
Knowledge, Skills & Abilities:
- Ability to coordinate a variety of assignments simultaneously and prioritize work.
- Ability to work effectively as part of a team and individually to consistently meet and exceed set goals.
- Proficient in counting cash, arithmetic, ten-key and basic computer skills.
- Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
Qualifications:
- High School graduate or GED required.
- A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
- Bilingual skills are highly desired.
- Must have Saturday availability.
Info from Indeed.com
