Required Skills, Experience & Education:
- High school diploma or equivalent
- Strong reading, writing and verbal communication skills.
- Ability to handle the most complex support functions accurately and timely.
- Ability to back up on all Claim Support functions as well as accept additional responsibilities while still maintaining current workload.
- Ability to work well under pressure with frequent interruptions and shifting priorities
- Analytical, problem solving, organizational, and detail orientation skills.
- Accurately track money received (refunds) and post to correct member, provider & group accounts.
- Reviews Files and analyzes results and organizes multiple adjustments and/or accumulator updates as needed.
- Accurately track and request appropriate funds to be reissued to members & providers.
- Ability to maintain balanced performance, which meets expectations in areas of production and quality.
- Meet or exceed company attendance standards.
Info from indeed.com
